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How to use AliExpress discount code
1. Select the product you want to purchase on AliExpress and click the Buy Now button.
2. Click the “Enter code here” item on the payment page to activate the discount code input field.
3. Enter the copied discount code and click Apply.
4. You can check the discounted amount with the message.
AliExpress is a China-based online retail service owned by Alibaba Group.
Launched in 2010, it consists of small businesses in China and other locations, such as Singapore, who offer their products to international online buyers.
AliExpress Buyer Protection Policy
free returns
Sellers who offer 'Free Returns' must place a 'Free Returns' icon on the product detail page. The 'Free Return' service allows you to decide whether to confirm the purchase of a product in its original condition (packaging, tags, etc. must be in its original state) that has not been used and cleaned for 15 days (after the delivery date) or to return it for any reason. there is. Easy and fast
• Easily return items at your location. 1) Obtain a return code or label. 2) Wait for door-to-door pickup service or take your items to the designated service location. 3) Finally, wait for confirmation of receipt of the returned item from your local warehouse.• Don't forget to select 'Returned Item' when filing a dispute.
fast processing
• Refunds will be issued after we confirm that the returned item meets the return conditions. • The product will be processed at our local warehouse instead of being sent to the seller's country (e.g. China).
Service scope
• The areas where the free returns service applies are limited. As of now, the countries where this service is available are South Korea, mainland United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil, and Israel.
• Moreover, not all products on AliExpress.com offer free returns. Sellers can choose whether or not to offer this additional service. Sellers who offer free returns will indicate whether they offer this service with a label and icon on the product detail page.
Return Shipping Fee
• Returns via designated return service or door-to-door pickup service are free.
• Note: We offer free local returns only once per order. If you request multiple returns for an order, you are eligible for free local returns only once. You may also receive local returns for other return requests, but you will be responsible for shipping costs for returns to the designated local return address. Therefore, please return the items at once to avoid additional shipping costs.
Money Back Guarantee
We promise to refund your money if the product you receive is not as described or was not delivered within the buyer protection period. You will receive your money back 15 days after the complaints process is completed. Your rights as a consumer are further guaranteed and are not limited by any legal regulations applicable in your country of residence.
1. Contact the seller
Go to your order history and select your items. Discuss this issue with your seller and identify possible solutions.
2. Request for refund
If this cannot be resolved amicably with the seller, you may file a complaint within 15 days of receipt of the goods or at the end of the confirmation period for receipt of the goods (as stated in your order details).
3. Get your money back within 15 days
However, most sellers return your money within 15 days, but if it doesn't work out, you can escalate the dispute by contacting AliExpress on the order details page.
Domestic refunds (only applicable to Italian products)
You can use the ‘Free Return’ service within 30 days of receiving delivery.
Service scope
• Seller may choose to offer these additional services, preferably if they use a warehouse located in your country of residence.
• Currently the service is limited to products only from participating Italian sellers.
Conditions for submitting a refund request
• The product has not been used.• The product is in perfect condition and in its original packaging.
Return Shipping Fee
Shipping costs for returned products will be paid by the seller.
Domestic refunds (only applicable to Italian products)
Merchants that offer 'Domestic Refunds' will display a label or icon on their product detail pages. When the 'domestic refund' service is applied, the period during which you can decide whether to refund the product without conditions will be extended by 15 days (based on the guaranteed delivery date).
Return Shipping Fee
Buyer is responsible for return shipping costs to the designated local return address.
legal rights
The seller must comply with any other relevant legal requirements (warranties, refunds, etc.) that may apply to the buyer depending on the location. For example, in most European countries, there is usually a 2-year warranty and returns can be made within 14 days from the date of purchase (for refunds, the buyer is responsible for the cost of returning it to the seller).
frequently asked questions
How do I pay on AliExpress?
Level 1. Product Search - Select size, color & quantity. - Click ‘Buy Now’.
Step 2. Please enter the shipping address.
Step 3. After selecting the payment method - enter payment information, card information, etc. - click 'Confirm'.
Step 4. If you have a coupon, apply it - and click 'Order'.
What shipping methods are supported by AliExpress?
What shipping methods are available on AliExpress? Currently, sellers can choose from the following shipping companies:
UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and SF Express etc.
These shipping methods are chosen by the seller and customers can choose the shipping method when ordering.
How do I use a coupon or discount?
You can use coupons or get discounts when placing your order. Here's how:
1. Check when the coupon can be used.
Go to My Coupons to see coupons added to your account.
When using coupons, please note the following:
a. Minimum Spend Amount
b. expiration period
c. Coupon Rules
tip)
-No price adjustments will be made if your order does not meet the minimum payment amount
-Seller coupons can only be applied to items from selected stores
Seller discounts are applied automatically. Check the drop-down menu in the orange section to see how much you need to spend to receive the discount.
2. Place an order
Is there something you want to buy? Click ‘Buy Now’ or ‘Add to Cart’ to place your order.
3. Confirm your order and use the coupon
Go to the order confirmation page to confirm your order and redeem your coupon.
Valid discounts and coupons appear automatically.
If more than one coupon can be used in one order, you can click 'Use Seller Coupon' or 'Use AliExpress Coupon' to select the coupon you want to use.
Your order total will update to show the final price and how much you saved. Sometimes it seems that there are no coupons available. In this case you can check:
1. Do you meet the minimum spend requirements? If not, you can add more products to your shopping cart.
2. Is the coupon still valid? If the coupon has already expired or is not yet activated, it cannot be used on your order.
Watch this video to know more about AliExpress coupons and discounts.
If the product offers a discount price, select the seller coupon, select coupon, and AliExpress coupon at the same time. Which benefit would you like to enjoy first?
Discount price → Store fixed discount → Store coupon → Coin (app only) → Select coupon → AE coupon/coupon code → Fixed discount
Note: Shipping costs are not included when using discounts and coupons. If the buyer cannot use the coupon, check if the order price excluding shipping meets the coupon redemption requirements.
How can I get a coupon or discount?
There are several ways to receive coupons and discounts.
1. From the product page, go to the store promotion page.
In the orange section you can see discounts offered by sellers. At checkout, the discount will be deducted from your total order amount.
Select Coupon next to Seller Discount and Seller Discount (red section). Click to receive the coupon and remember it when ordering.
2. Shopping Cart
You can receive select coupons and seller coupons in your shopping cart.
3. Sale page
During large sales periods such as Anniversary Sale and 11.11, there are various activities or games where you can earn coupons and coins (which can be exchanged for coupons). If you want to receive updates about upcoming and ongoing activities, you can visit our site or app and check our page, or follow us on Facebook, Twitter, Instagram and VK.
Do I have to pay customs duties and import taxes?
You may be subject to customs duties and taxes on items purchased from AliExpress for the following reasons:
• Duties and taxes are generally not included in the price of the product and may not be included in the total shipping cost you pay to the seller.
• When you shop on AliExpress, you are purchasing from an overseas seller. Therefore, customs duties may be collected in some cases.
Taxes depend on where you sent your order, the type of product you purchased, and the price and weight of the parcel. Different countries may have different tax policies for certain products. We recommend that you check this with the seller or local customs office.
You are responsible for paying VAT on all purchases made on AliExpress. You may do so by following the VAT payment procedures of the local customs authorities in your country of residence.
Please note: AliExpress never pays customs duties and taxes.
Things to keep in mind to avoid being surprised by unexpected costs
• Ask the seller if you may have to pay additional import duties, taxes, or other customs-related fees.
• Please contact your nearest post office or customs office to find out more about your country's customs duties and taxes.
• Import duties, taxes or other customs related fees are normally collected by the carrier at time of delivery.
• Seller is not responsible for any delays caused by customs in your country.
• Additional costs or delays may occur during international trade.
• Some sellers offer domestic shipping, so they send your order from their warehouse in your country. In this case, you do not need to pay additional duties and taxes.
How do I find top sellers?
1. You can search for excellent sellers through a detailed search.
2. Check the seller’s feedback ranking. They are ranked by reviews from these buyers.
3. Feedback from other sellers is also an important evaluation to check the seller’s reliability. Check out product reviews, service feedback, and other related information.
4. Please ask questions about the app. By selecting 'Questions & Answers', you can view buyers' questions and answers on the 'Questions List' page. You can also ask questions to other buyers who have received the product and wait for their answers.
If in doubt, you can contact or chat with the seller directly. Top sellers want to connect with interested buyers.
How do I find a product?
1. Enter the name of the product you are looking for in the search box. You can search by name, brand, artist, part number, etc.
2. If you have difficulty deciding on the product you want to look for, you can use the list of promotional products under the category or search window.
3. You can refine your product search using the detailed search tool.
Notice
-Detailed product information can be found on the product details page. This information includes product features, seller information and buyer reviews.
-All products on AliExpress are posted by seller members. You can contact the seller for more information by clicking the 'Contact' button.
What should I do if I want to know more about a product (size, color, shipping, etc.)?
To get product details, please follow these steps:
Level 1. First, click on the product's name or photo to open the product page.
Step 2.
-Select ‘Overview’ to check detailed product description, product image, and packaging information
-You can select ‘Customer Reviews’ to check reviews from other buyers after purchasing.
-You can select ‘Description’ to see the characteristics of the item (material, size, item type, features, etc.)
-You can select your preferred shipping method by selecting ‘Shipping’
-You can select ‘Buyer Protection’ to see how AliExpress protects your rights.
“This post is part of an affiliate marketing activity, and we receive a certain amount of commission accordingly.”
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