Trip.com discount code Hotel & flight discount codes around the world

If you would like to make a reservation at a different hotel, we recommend that you cancel your reservation first and then make a new reservation. However, the actual refund time may vary depending on the payment company. If you would like to change your hotel reservation, you can do so on the 'Reservation Information' page before the reservation change deadline.

You can find it at the link in your reservation confirmation email or on the reservation information page.
Information regarding ticket regulations will be provided during the booking process. If you are not sure whether you can change or cancel your booked flight, please contact us by phone, email, or through the customer service chat service on the Trip.com web/mobile app. Some flight tickets cannot be changed or canceled. If you do not have an account, you can check your reservation information on the website using the email address you entered when making a reservation, and request changes or cancellations to your reservation. (Limited to tickets for which changes and cancellations are permitted).
Even for flights where changes are permitted, there may be restrictions on changing flights depending on the airline or ticket provider. Once a change request is received, Trip.com will confirm it and inform you of whether the change is possible and what options you can choose.
If a passenger on your reservation is unable to travel for any of the following reasons, please visit the Trip.com Service Guarantee information page for more information on related support.

You can check the voucher issuance method, usage regulations, and expiration date through cancellation details in the reservation history on the Trip.com app.
Once the airline or agency confirms your refund request, we will send you an email containing detailed voucher information. Customers can check how to use the voucher and its expiration date directly via email. If you have not yet received an email regarding your voucher, it may be that your voucher is still being issued.

The ‘Reservation Cancellation Policy’ can be found on the ‘Reservation Information’ page.
If cancellation of reservation is possible, you can request cancellation by clicking the [Cancel Reservation] button.
If cancellation of a reservation is not possible, a cancellation fee will be displayed on the 'Reservation Information' page.

A voucher is a type of refund that the airline issues as a gift certificate after you apply for a refund. A certain amount will be deducted when purchasing a flight ticket on the airline's website within the voucher validity period. You can check the voucher issuance method, usage regulations, and expiration date through the cancellation details in our Trip.com APP reservation history. Voucher transfer requires confirmation from the airline. For further information, such as extending the validity period, please contact the airline directly through the contact information on the airline's website.

If you would like to request a free change or cancellation, you can change or cancel your flight ticket directly by clicking on the reservation in My Reservation through the APP or Trip.com official website. The results of your application will depend on the results of the airline's review. Once submitted, the application cannot be reversed.
Flight ticket cancellation request: If a full refund is possible according to the refund policy due to change by clicking [Cancel], the cancellation fee will be displayed as 0 won and the refundable amount will be the same as the amount paid at the time of reservation. Please check your submission, request a full refund due to changes, and wait for a confirmation email.
Request to change flight ticket: Click [Change] to select the date and flight you wish to change, and if the change fee is displayed as 'free', the reservation can be changed for free. You can apply for a change after confirming the change date and flight. Trip.com will contact the airline as quickly as possible to confirm your request and notify you of the result via email. Additionally, flight changes due to airline reasons are generally subject to only one free change.

Due to the recent impact of the COVID-19 virus, airline reservation cancellation requests have increased rapidly, and refund processing times are taking longer than usual. Trip.com and the airline will do their best to quickly process your cancellation request. Additionally, customers can directly check the cancellation status through [Cancellation Details] in the reservation history. At Trip.com, we will notify you of the result of your cancellation by email immediately after the airline confirms your cancellation request. If the refund has already been completed in [Cancellation Details], but you have not yet received the refund, please check with your credit card company/bank.

Refund method: After the airline confirms the refund method for your flight ticket, if a card refund is provided, the refund amount will be refunded to the customer's payment account. The expected refund time varies depending on the card company/bank. If the refund is via a voucher, you will be notified by email with information regarding the voucher.
Trip tip:
In accordance with airline regulations, airline tickets may be refunded in the form of a voucher, and please understand that the detailed refund method is subject to the airline's final decision.

Due to the recent impact of COVID-19, please check with each airline to see if it complies with the special refund and change policies of the airline operating [Korea routes] through the link below.

Asiana OZ [Related policies] https://flyasiana.com/C/KR/KO/contents/ticket-information-change

Korean Air KE [Related Policies] https://www.koreanair.com/kr/ko/travel-update/covid19/ticket

Tway TW [Related policies] https://www.twayair.com/app/customerCenter/notice/retrieve/11251

If it does not comply with airline policy, please pay attention to airline policy updates.

If it complies with the airline's policy, please send an email to kr_flight@trip.com using the form below. (If the request does not satisfy the airline's refund policy, a refund will not be processed, so please be sure to check the airline's policy in advance.)

Email subject:【Request for full refund due to COVID-19】
•Reservation number: Your 10- or 11-digit reservation number via Trip.com.
•Contact information: Phone number or email address provided when making a reservation
•Flight information: Schedule, including departure and arrival time, of the flight for which you wish to receive a refund, and the names of all passengers for whom you wish to receive a refund.
• Whether or not you have purchased insurance: If you have purchased additional insurance and wish to cancel the insurance, please write ‘Consent to Cancellation of Insurance’ in your email.
•Regarding disclaimer: If you send an email requesting a full refund due to COVID-19, you will be deemed to have agreed to the disclaimer that [refunded tickets cannot be restored and may not be repurchased at the same price].